Troubleshooting
How Do You Change The Pump Address? READ THIS FIRST - IT's important!All pumps come from the factory configured as address 0. If you network 2 or more pumps without changing the address from 0, SyringePumpPro cant identify which pump is saying what and when. It's like a crowded front bar of pumps all yelling [...]
Key Pad Models Turn the pump off Hold the right most arrow key down Whilst holding the arrow key down, turn the power on and keep holding the arrow key down for 5 seconds. Release the arrow key. OEM Models - Button/Display less Note the following [...]
Your working with your pumps and everything seems fine. Suddenly or the next day you suddenly lost pump connections, What should you try? What's likely to be the problem? Check the Cabling - Power and Data PC to first pump cable The first thing to do is to carefully check the wiring. It's [...]
If you are having trouble making a connection to your pumps, here's a quick list of things to check. DON'T REINSTALL SyringePumpPro. Software re installation is most unlikely to fix your problem unless the installation has become corrupted. The pump(s) - powered on (Sorry - it happens) and connections secure? The cabling - plugs fully [...]
Pump connected to a computer I am having trouble connecting to my pump. I do see the occasional situation arise like this, and they all end up working. Try this simple troubleshooting procedure: 1. Disconnect the pump from the computer, and it's power source 2. Remove the USB-RS232 device from the computer - [...]