SyringePumpPro is run by me, Tim Burgess. A fantastic thing about dealing with a one person company is that when you interact with SyringePumpPro, you are talking to the CEO/Software Guy. If you need technical support or a question answered, you’ll get a response straight from the one person who should know, can get you an answer, or can fix the problem for you!
My motivation to support you and create a solid product come from a desire to do a great job AND having bills to pay, and mouths to feed. No corporate zombies or call centers here!
Products and Services
SyringePumpProV1 is our current flagship product. It has been on sale now for 8 years. Over this time there have been a lot of improvements.
Soon SyringePumpProV2 will be available and this takes things to a new level. During it’s life time, SyringePumpProV2 will have at least 4 major updates supporting more operating systems, more user functionality and more spoken languages. V2 development is driven by two major forces – customer needs and features that I can see that would well serve pump users. It’s easy to say customer needs but through the level of support I offer the needs are revealed when I solve real world pump issues.
Pump Programming Service
When you first get involved with pumps, there is a steep learning curve. Through my customer support I can see how this affects peoples progress in their science objectives. Sometimes the pumping outcomes are only a small part – perhaps a tiny part of the results that are to be obtained. Lastly with a smile I say – some pump users just don’t get programming.
I can help!
By interviewing you for your pumping needs, I can write your pump code, test it and provide proof of those tests. I provide an installer program so you can have your code loaded ready for use. I also produce fully documented pump code with annotations that show you how to alter your pumping but in your context. This gives you a very rapid start on your research with the ability to make your own changes in the pump program, following your works needs.
Confession – the email I get from customers can be fascinating. Some of the fields that these pumps and my software are used in – it’s incredible. I do this because it is fascinating and I find this very motivating. You will get some ideas of the many area’s my software is applied to by studying my Who’s Using pages.
When I am not building software products, I undertake computer consulting work, usually in the field of creating software for manufacturers. My specialty is creating programs that allow folks to work with some piece of hardware.
- Defense Research Laboratories – software to collect and process experiment data. You know the sort of thing – lasers flying around labs, video processing – looking for fighter jets in the infrared spectrum, embedded software in a surveillance device, and so on.
- Working for a local manufacturer of medicines.
- Creating machine control software for a world leading manufacturer of transformer core making machines. Providing support for that software world wide.
- Training – I was a senior lecturer in programming some years ago.
Question? Please ask
I get a fair bit of email, but I still have plenty of time to answer your questions about pumps, pump programming, about pump compatibility, your fluid flows – whatever I might be able to help you with. I’d like to think I offer amazing support and there are folks who agree. We have all experienced the other kind.
I would be delighted to hear about your syringe pump application, and any suggestions you may have for future versions of SyringePumpPro.
Tim Burgess CEO/Author