I just wanted to give you a big thanks for all the help over the summer. We have figured out our issues and I am even able to take what you have given us and add upon it, which is great for our purposes. So Thanks again for your patience and in the future I will gladly recommend you for pump programming.
We truly appreciate all the help and advice that you have given us on this project the past few weeks. Your diligence in responding to emails and aiding with the software show how much you care about your work and you care about the success for others.
Finally I can start playing with the pump! Thank you very much, your help has been fundamental! All the best,
Thank you very much for all your help, you’re a saint!
Thank you very much for your prompt and very complete reply! I really appreciate the thorough explanation.
Thanks so much for your help. Your programme is super user friendly so I think this will be what we go for in the end 🙂
I have made the RJ11 – DB 9 and pump sync cables from your blog and they worked. Thank you for the great blog. It saved me 10,000 rupees!. ($USD150)
Thank you for providing the software and good service!
Thank you so much for all your help! The syringes work like an orchestra!! And I loved the customer support! I know I can contact you any time I have any more questions!
It was a pleasure to be in touch with you, you were very helpful and helped me a lot during the installation process and after that. Kind regards and thank you very much for all your support.
This morning I find your email. SyringePumpPro installed swiftly, and without a hitch. I checked comm settings, left as default, and when I closed it, viola, communicating. Nice.
Thanks so much for your response! I was able to get both pumps detected. Hooray!! Mechanical Engineer
We are running solution coating experiments and the trial version of the software has been working for us just fine. Thanks for your great software! (purchased a license)
Especially we are very very grateful to Mr. Burgess for his technical support and his kindness to answer all of Renee’s questions. Thank you very much for your time and great customer support, we really appreciate this.
This is the most thorough reply I have ever received in regards to a question. Thank you for taking the time to get back to me. I look forward to playing with the software and pumps when I am in the office on Monday.
we are all setup! I am stoked to use the product, as the free trial has already been a good demonstration of its ease of use and potency.
We will let you know if we encounter any issues setting up the software, but it looks like you’ve provided a complete instruction set here. I appreciate your support and enthusiasm!
I am a PhD student working in the field of molecular biology and stem cell therapies. The syringe pump is to be used for producing biocompatible nanofibres to support cell growth.
Thanks Tim We keep growing and your program is at the heart of our prototypes.
Thanks for everything, it has been nice have the fast comunication, and the will to solve the problem that you show us. Regards
We purchased your SyringePumpPro software a couple years ago from you and use it on a daily basis, it works great!
Very much appreciated, you have saved me a lot of hassle this morning. I use the pump program in conjunction with a microfluidic system used for the detection of cancer biomarkers. This software allows me to automate the injection and washing steps, for which it works quite well. I have programs coded in PPL and they load and run as desired. I will send you future publications with the software in use.
I should say you are a super nice programmer. Though I never met and knew you, I can feel that you are a great person with patient, enthusiasm, diligence and intelligence. Many thanks for your help!
Following an overnight bug fix: Thank you for the prompt remedy. Thanks a ton for your support. We have never had such a great customer service/support like you gave.
Thank you for your consistent support on this. It allowed me to at least eliminate a number of other factors that I could have went off chasing. I will definitely keep in touch.
I am making progress reading your manual which is very comprehensible for a beginner like me. … it has been an absolute pleasure to have such a great support. Will stay in touch.
The cables came in today and I didnt even have to click ‘discover pump’ for the pump to get listed on the window 🙂 Yay! Yeah, I ll definitely keep you posted. Really looking forward to actually using the SyringePumpPro.
Just a quick follow up – I managed to actually get the syringe pump up and running – your instructions were fantastic to be honest (I am a good test – if I can follow them, then anyone can).
I may crib your sign off “Deep breath – think happy thoughts – now to the fight!” That’s pretty outstanding! This is an amazingly comprehensive list of instructions… Thank you, for all your assistance so far! Thanks for all of the help! Thanks again for a great product!
Good News! Problem is fixed after I replaced the old adaptor. You have been more than helpful in this process. Couldn’t have done this without you 😀
Things are looking good as far as working with the spreadsheet and pushing the file to the pump via your app. Thanks for all the help.
You are a life saver! 🙂Thank you. I will share the news with my team.
Thanks Tim! Thanks for putting that together for us.
Thank you very much for your detailed instructions and very very quick response. Your support is incredibly great !
As for the software, it’s exactly what I was looking for. I’m ordering a license shortly. Thanks for the great software.
thank you so much for this tip – I was able to connect one of my autosamplers to the syringe and thus to your program – GREAT!! Your fast answer helped me a lot!! I am now routinously and happily using your software with my three pumps here in Austria…
I have been stumbling around the internet for weeks now trying to figure out the best way to do this and your explanation clarified everything. Thank you! Thank you again – this was incredibly helpful! Your explanation was absolutely perfect.