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Licensing 2017-06-06T02:20:25+00:00

Licensing

V1 How Confirm Your Downloaded Installer 2017-11-17T01:31:12+00:00

Having trouble running the installer? Perhaps you have a bad download. How can you confirm that your download is exactly the file it should be?

Right click on the downloaded installer program and click properties.

Now look for the digital signature tab.

Click the digital signature tab and you should see.

The signature should be exactly the same as shown here. If it isn’t – delete the installer exe file and try downloading again. You might also try downloading from another location – some corporate or institutional networks prevent or interfere with downloads as a safety precaution.

Target computer has no internet connection 2017-09-30T01:55:24+00:00

There are a lot of lab computers, computers in corners of factories, and some in secure facilities, which don’t have an internet connection. So how do you install SyringePumpPro and then enter the license key?

Installing SyringePumpPro with no internet connection

  1. To download the software go to an internet connected computer and download the SyringePumpPro Trial Installation Program. Hey! your probably on a computer now – so go ahead download. Grab the Driver file for your USB-RS232 adapter too. The SyringePumpPro web site only has  the one for use with the USB-RS232 adapter available from your pump supplier
  2. Copy the downloaded installation file to a USB memory stick or SD card.
  3. Carry it to the computer that isn’t internet connected.
  4. Run the installer program – SyringePumpPro will be installed.
  5. When you connect your USB-RS232 adapter you may need to provide a driver. Before you connect it – run the driver installer.
  6. Connect your USB-RS232 adapter
  7. Connect a pump.
  8. Run SyringePumpPro – pump detection? If not contact me and I will help you.

license_keyLicensing with no Internet Connection.

  • Follow the licensing instructions here.
  • Be sure to accurately record the Machine ID and email it to me as instructed.
  • I will email your license key to you.
  • Print the email and carry it to the target computer
  • Enter the license key – watching for iIlL0Oo – you should get a green tick.

Your done!

V1 License Key Installation Instructions 2017-12-11T02:20:49+00:00

Let’s get your SyringePumpPro License Key Installed and Activated.

  • Download SyringePumpPro  from the SyringePumpPro website. The trial version is the full version of the software, which your license key will unlock.
  • Install the software on the computer to be used with your syringe pump(s) connected. Not sure how to install the software? See our installation guide.
  • Your purchase is for one license key permanently assigned to the computer you nominate. The license key cannot be moved.
  • Make sure that any hardware or operating system changes are completed BEFORE requesting your license key.
  • Start SyringePumpPro. From the menu select License->License Key
License Menu

License Menu

  • The license key dialog will appear.
    License Key Dialog - Machine ID Hi-light

    License Key Dialog – Machine ID Hi-light

  • In the red square click the Email request button.
    An email window will appear.
    Please fill in your name and company/institution details, and your agent’s name and the order number in the first lines of this email
    . Send the email when you have finished.
  • If you don’t have email software configured on the computer you are using, copy the MachineID from the box and send your machine id using our contact page. Don’t forget to include the your name and company/institution details, and your agent’s name and order number.
  • I will generate your license key and email it to you – typically within 24hours.
  • Paste/type your license key where it says ENTER LICENSE KEY HERE.
  • License Key Correct

    License Key Correct

    If your key is entered correctly you will see a tick and the number of licensed pumps.

V1 File Permissions in Restrictive Environments 2017-07-24T02:03:54+00:00

A few customers (notably in Universities and Government organizations) are reporting difficulties with installations that are file permissions related. This article is designed for showing the IT person what permissions to set where so that SyringePumpPro can run.

Notes for the IT person

Locate this directory for the user account which is to be used with SyringePumpPro.

If you have multiple user accounts, then you will need to copy the contents of this directory to each user.

  • The directory cache must be available for r/w operations by the user account that operates SyringePumpPro. Each run session temporary files are created and destroyed in this folder.
  • The directory PPL and all files and subdirectories must be available for r/w operations by the user account that operates SyringePumpPro. Each run session temporary files are created and destroyed in this folder.
  • The directory PPLSpreadsheets must be available for r/w operations by the user account that operates SyringePumpPro. Each run session temporary files are created and destroyed in this folder.
  • The file pumps – pumps.spplog needs to be r/w for the user account.
  • The file syringedata – syringedata.txt needs to be r/w for the user account.

With the above permissions set, SyringePumpPro should be fully operational for the user account.

Please contact me and ask any questions or report any further issues you may have at your site. This will help me fine tune this for other IT guys/girls all over the world.

Save time and money by buying the correct license 2017-07-24T02:05:46+00:00

Interesting and common customer query this week…..

I was interested in purchasing a license for the NE-511 models we have gotten. We are planning to use 2 pumps connected to 1 PC, not necessarily simultaneously running at the same time (it will be programmed to run 1 pump first before the other one starts). Which license would you recommend?

My Answer

Ah there’s several factors to consider here. I guess because I am selling my software – you would expect my biased answer to be buy the more expensive 2 pump license.

Here’s my thoughts – I would be very interested to hear what were the issues in your final decision.

Productivity
If you purchase a single pump license and operate by connecting/disconnecting your pumps as you need them, I think you will generate a lot of confusion, interruption and unnecessary computer fiddling around crap. I hate that. It winds up being a destroyer of your productivity, and if you slip because your interrupted or what ever – you may destroy whatever protocol you have set running on one pump or perhaps even two pumps.

For some of my customers that can destroy expensive protocols that have run for days. For others they run a protocol for 15 seconds – maybe no great loss – but some loss of material. Those materials cost money.

Hmmm I am thinking about the lab that was losing mice by fiddling rather than spending. They were specially bred mice with special characteristic. Read expensive mice. I don’t know what the impact is on your work.

For example I have one customer who has 9 pumps and they use a single pump license – because of the cost of a multi-pump license. They are forever emailing with problems, that in the end are caused by ‘finger trouble’ or hardware wear and tear, bought about by them hot plugging pumps.

Don’t over look the wear and tear on the pump cabling whilst your hot-plugging pumps. This leads to a failure of communications with the pump, an email exchange with me to diagnose the problem, followed by purchasing delays for replacement cables. Lot of lost time…..

My other commonly seen issue is that suddenly someone will start plugging the communications cable into the wrong socket and again we email and diagnose the fault. This usually happens when operators change.

Yes it’s a saving in initial setup cost
A two pump license is $99 vs a single at $49 so you can save $50 for your organization. Your accountant will love you – at least for a while.

Now it’s time to think about what it costs your organization to pay you, and what the impact of lost work and materials might be on research time lines. This kind of thinking will make the people higher up in the organization love you.

Will an impacted research time line eventually lead to funding difficulties? Fifty dollars might be a miniscule saving against what the ongoing costs will be.

Even the consideration of this question 1 vs 2 pump license is costing your organization something for you to process at some level.

Two pump operation
If there’s ever the chance that you will need to monitor both pumps at the same time, synchronize their starting and stopping, or upload a pump program whilst the other pump is being monitored – you will need a 2 pump license.

License upgrades – the good news…
With my software you can purchase a single pump license and then at a later date upgrade to a 2 (or more) pump license with no cost penalty.  (Confession: Some upgrades wind up costing $1-$2 more than buying the correct size license up front).

I would be really interested in what you decide to do, and what your driving factors were. In the end you can safely purchase the cheaper license and upgrade when you need to down the track.

A couple days later…

Customer purchased the 2 pump license.

timb

How to Find Your Machine ID 2017-07-24T02:05:57+00:00

Let’s get your copy of SyringePumpPro installed and activated.

  • Download SyringePumpPro  from the SyringePumpPro website. The trial version is the full version of the software, which your license key will unlock.
  • Install the software on the computer to be used with your syringe pump(s) connected. Your purchase is for one license key assigned to the computer you nominate. It cannot be moved.
  • Start SyringePumpPro. From the menu select License->License Key
    LicenseConfigure
  • The license key dialog will appear.
  • In the red square click the Email request button. An email window will appear. Please fill in your name and company/institution details, and your agent’s name and order number if you have one. Send the email when you have finished. If you don’t have email software configured on the computer you are using, copy the MachineID from the box and contact me. Don’t forget to include the your name and company/institution details, and your agent’s name and order number.
    LicenseKeyMachineIdHilight
  • I will generate your license key and email it to you – typically within 24hours.
  • Paste/type your license key where it says ENTER LICENSE KEY HERE.
  • If your key is entered correctly you will see a tick and the number of licensed pumps.
    License Key Correct
    License Key Correct
  • That’s it – your done!